Reference

Our Terms & Conditions: what you need to know

These terms lay out how your kingraja account works, how deposits and withdrawals flow through DANA, OVO, GoPay and QRIS, what happens if there's a dispute, and how…

Account security and verificationDeposit and withdrawal rulesDispute resolution process
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kingraja Our Terms & Conditions: what you need to know
GET HELP FAST

How to reach us about your terms

Our support team is trained to explain any part of these terms and help resolve account or payment questions quickly. Contact us through the channels below; we respond on weekdays during Indonesian business hours. If you need a copy of the full terms or have a dispute about how we've applied them, our support agent will guide you through the process and connect you with the right team.

Team online

Live chat

Open the chat widget from the lobby or account menu. Available weekdays 09:00–18:00 WIB. Agents answer within 3 minutes on average.

Email support

Send your question to [email protected]. We reply within 24 hours on working days. Include your account username and a clear description of your issue.

Account settings

Visit Settings → Help & Legal to request a full copy of our terms, a data export, or to file a formal complaint about our service.

HOW WE PROTECT YOU

Security, data and your account rights

Your account and payment data are encrypted end-to-end and stored on secure servers behind multi-layer firewalls.

Data encryption

All deposits, withdrawals and personal details are encrypted using industry-standard TLS protocols. Your password is never stored in plain text.

Account verification

We verify your identity and address when you withdraw. This prevents fraud and keeps both of us compliant with local financial rules.

Payment security

DANA, OVO, GoPay and QRIS deposits are processed through certified payment gateways. We do not hold or store your payment card or mobile wallet credentials.

Session management

Your session expires after 60 minutes of inactivity. Log back in to resume play. This protects your account if you step away on a shared device.

Dispute review

If you contest a charge or withdrawal, we review your account history and payment records within 5 working days and respond in writing with our findings.

Contact us to update

Reach [email protected] to change your personal details, request data deletion, or opt out of marketing emails at any time.

Frequently asked about our terms

These questions come up often from our players in Indonesia. If your question isn't here, reach our support team via live chat on weekdays 09:00–18:00 WIB or email [email protected].

No. Our terms prohibit multiple accounts per person. If we detect duplicate accounts, we close them and may withhold pending withdrawals. One account per verified identity keeps the platform fair and compliant with local gaming rules.

Contact support within 7 days of the decision. We review your account history and the reason for any hold. If you believe we made an error, we investigate and respond in writing within 5 working days. If you remain unsatisfied, you can file a formal dispute via Settings → Help & Legal.

We retain account and transaction data for 3 years to comply with Indonesian financial records rules. After that, we delete your name and contact details unless we're required by law to keep them longer. You can request data deletion sooner by contacting support, subject to legal holds.

Yes. Your payment processor (DANA, OVO, GoPay or QRIS) has fraud protection built in. If an unauthorized transaction occurs, report it to your payment provider and kingraja support immediately. We work with the provider to investigate and reverse fraudulent charges within 10 working days.

We close accounts only if you breach our terms—multiple accounts, automated betting tools, underage play, or payment fraud. We'll send you a warning first unless the breach is severe. If closed, you can withdraw your remaining balance within 30 days by contacting support.

Cookies track your session, remember your login, and store your gameplay preferences so you don't have to reset them each time. We use them for analytics to see which games are popular and where players in Bandung and Medan have the best experience. You can disable cookies in your browser; the site will still work but you may need to log in more often.

Change your password immediately via Settings → Security, then contact support via live chat or email. Give them your account username and describe what you noticed. We'll review your account history, freeze it if needed, and help you regain control. Most cases are resolved within 24 hours.

Related Pages

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