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How We Keep Your Account Safe and Private

Your personal information—from login credentials to payment details for DANA, OVO, GoPay and QRIS deposits—stays encrypted on our servers.

Encrypted account storageDANA, OVO, GoPay, QRIS secure paymentsWithdrawal verification processClear data retention rules
kingraja How We Keep Your Account Safe and Private
PRIVACY CONTACT

How to Request Your Data or Report a Concern

Your privacy matters, and we make it simple to ask questions or request changes to your account. Email us, use live chat during lobby hours, or file a formal data-access request through your account settings. Our support team responds to privacy requests within five business days.

Team online

Email Support

Contact our data protection team at [email protected] with your account email and specific request. We reply within five business days with documentation or next steps.

Live Chat

Open the chat widget in your lobby (Monday–Sunday, 09:00–23:00 WIB) to ask privacy questions or file a request for your personal data in real time.

Account Settings

Navigate to Account → Privacy & Data in your dashboard to view what we store, download your data, or request deletion of your profile and payment history.

SECURITY STANDARDS

How We Protect Your Privacy Across the Platform

Encryption protects every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request. Your login uses a two-factor authentication code sent to your registered phone.

Encryption & HTTPS

All data between your device and our servers is encrypted with TLS 1.3. DANA, OVO, GoPay and QRIS deposits move through isolated payment gateways that we do not directly access.

Two-Factor Authentication

Enable 2FA in Account Settings to require a one-time code (sent via SMS to your phone) for every login. Protects your account even if your password is compromised.

Game Studio Isolation

Live Baccarat and slot providers (like those hosting Aviator or Fishing God) see your username and stake total only—never your email, phone, DANA, OVO, GoPay or QRIS details.

Login & Payment Logs

Your Account → Security page shows every login, device type, location and payment since you joined. Report unfamiliar activity to support immediately to freeze your account.

Cookie & Session Expiry

Tracking cookies expire after 90 days of no activity. Closing your browser clears session cookies. You can also disable all non-essential cookies in your browser or in kingraja's privacy settings.

Data Update & Deletion

Email [email protected] or use Account → Data Requests to change your address, phone or email. Request full deletion and we will remove your profile and payment history (except fraud/AML records).

Questions About Your Privacy on kingraja

Real questions get real answers. Read through what players in Medan, Bandung and across Indonesia ask us most.

No. We never sell your name, email, phone or payment information. Game studios see only your username and bet amounts. Fraud investigators and regulators may access anonymised data only if required by Indonesian law. We keep this consistent across all updates.

Yes. Go to Account → Privacy & Data and click Download My Data. We'll send you a file with everything we hold: login history, addresses on file, payment methods, and gameplay logs. You can request this within hours.

Your account stays active and your data stays encrypted. If you don't log in for two years, we'll send you an email asking if you want to keep the account. You can delete it anytime by contacting [email protected].

Yes. Payment methods are stored in a separate encrypted database and never shown to game providers. Each transaction uses a unique token. Your bank details are never stored on our main servers.

We use cookies to remember your language, lobby settings and login status. Analytics cookies track which games are opened most so we can improve the platform. You can turn off non-essential cookies in your browser or in Account → Privacy Settings.

Email [email protected] with your account email and the word DELETE. We'll remove your profile, address, phone and payment details within seven days. Withdrawal records stay for seven years per Indonesian financial law.

Start with [email protected]. If we don't resolve it, you can escalate to the Indonesian Personal Data Protection Authority. We respond to all complaints within 30 days with a written explanation and next steps.